Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:
Click ‘Proceed to Checkout’
Fill in the ‘Billing Information’ and ‘Shipping Method’ forms
In the Payment Information form, select “Cash on Delivery” Click on “Place Order”
Note :your Order Number which will be provided to you at the "Thank You" page.
Your package will be delivered via our courier partner
You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.
There are no additional charges for Cash on Delivery.
The COD service is available all over Pakistan. COD is not available internationally.
In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.
No. Delivery charges for domestic orders are PKR 200 for orders below PKR 1999. We provide free shipping for all orders over PKR 1,999 in Pakistan. For international shipping rates, please see Shipping Policy.
Our delivery agents make three attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the third failed attempt, the item will be returned to us.
DELIVERY OF ORDER
Order delivery takes 3-5 business days, depending on the size and availability of the ordered products.
Timely delivery is subject to availability of stock and payment authorizations.
Delivery charges for domestic orders are PKR 200 for orders below PKR 1,999. We provide free shipping for all orders over PKR 1,999 in Pakistan. International shipping rates are calculated based on location and weight of the order.
For international shipping rates, please see Shipping Policy.
We typically ship all items in one order. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.
All items sold on thecaliford.com.pk are delivered through reputed courier partners. You will be provided a Tracking ID for your order through email once your order is dispatched. You can then enter that tracking ID on the courier company’s website to track your order.
We ship all over Pakistan through our courier partners Leopard’s courier and Call courier.
1) Cash On Delivery
2) Jazz Cash/Visa/Mastercard
Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential; at no point will we share, rent or sell your personal information.
Yes. Our Cash on Delivery (COD) service enables you to do that.
No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the product price.
Only in certain cases where international orders are held by the local customs office, clearance charges are to be borne by the customer.
Typically, we will indicate shipping charges separately as part of the order. The final payment amount charged will include shipping charges. Califord provides free shipping on all orders above PKR 1999 in Pakistan.
Delivery charges for domestic orders are PKR 200 for orders below PKR 1,999. We provide free shipping for all orders over PKR 1,999 in Pakistan.
International shipping rates are calculated based on location and weight of the order.
For international shipping rates, please see Shipping Policy.
All items available on our website are shipped both locally and internationally.
It normally takes us 15-20 working days to deliver international orders.
Typically, there are no additional charges. However on certain occasions where international orders are withheld by the local customs office, additional duties and taxes are to be borne by the customer.
You will get to know the complete cost for your order at the checkout page. Upon ordering an item, you will receive a confirmation email with complete details for your order, including shipping charges.
Prices on our website in Pakistan are displayed in PKR. For the convenience of our international clients, there is a currency changer present on top left corner of the website.
All prices on the website are final.
If you’ve signed in to thecaliford.com.pk, the billing information will already be entered into the billing information field.
If you haven’t registered with thecaliford.com, you will be required to enter your Name and Address. You will also be offered an easy option to register at this point if you desire.
At the bottom of both screens, a ‘Ship to this address’ or ‘Ship to different address’ option will be available. This is important if you pay with a credit card and need your product to be shipped to an address different to the one linked to your bank information.
If you select ‘Ship to a different address’ you’ll be taken to a screen titled ‘Shipping Information’ where you will require entering the complete address for where your product is to be shipped to.
Once you’ve completed entering this information, click on the continue button.
A summary of the information you’ve entered so far for your Billing Information and Shipping Method is shown at the top of the payment information screen. It is important to review this and make any necessary changes. The next section of the Payment Information screen shows you an order summary including the products you ordered, their price, quantity, subtotal, cost of shipping, method and Grand Total. The section next to this lets you select how you’d like to make your payment. For more information on the different types of payment options and their requirements, visit the Payments FAQ section.
All items can be exchanged within 30 days free of charge. But for an item to be exchanged, it needs to be unused, the tag must be intact and the customer must be in possession of the original receipt of the purchase.
No exchanges are possible for international orders.
The customer must take the damaged/faulty item back to the shop from where it was purchased. After the product is checked, the customer will be allowed to take another product as a replacement of the defected one. In case of online orders, you will be required to email photographic evidence of any damaged item at firstname.lastname@example.org before any claims can be expedited.
If the product is found to be faulty, the customer then needs to courier the item to the Califord warehouse where the customer will be sent another product of their liking.
Online customers can also have their products exchanged from our network of stores nationwide.
Yes, if it is not a satisfactory product.
We will reverse the transaction if it is an online payment.
Immediately take a screenshot of the page you are experiencing the error, or copy the error message and send it to email@example.com . You can also message on our official page on Facebook for further assistance.
We don’t provide technical support, but you are welcome to reach out to us at our customer service email at firstname.lastname@example.org or on our helpline 0317-4738119
We encourage our customers to place orders on our website. Our expert technical team ensures that our website functions efficiently at all times. However, in case of a technical issue with the website, we would request our customers to retry at another time. If the issue persists, please email us at email@example.com or call us on our helpline 0317-4738119
We support all modern browsers (Chrome/Firefox/Safari). Certain versions of Internet Explorer (IE 6 and below) may not be supported.
The product is identical but there may be slight variances in the color of the product as the actual colors you see will depend on your screen resolution; we cannot guarantee that your screen’s display of any color will accurately reflect the color of the original product.
All our products come with a unique product code. To search a particular product, just enter the code in the search option available on the website and it will locate the product.
You can sign up for our e-newsletter to get all updates through email.
Yes. Size charts are included in all our product detail pages right below the sizes available of that product.
To lodge a complaint, you are welcome to send us an email at firstname.lastname@example.org or call us on our helpline 0317-47381197. What if the product I want is out of stock?
On our website, “In Stock” items are identified as “Available”. Our stock is constantly updated. If, for an item, your desired size is not available in the drop-down menu, it means the size is out of stock.